Terms and Conditions

These Terms and Conditions were last updated on October 16, 2024.

 

Introduction

These Terms and Conditions ("Agreement") govern your use of the jump-start services provided by The Tyre Connect ("we," "us," or "our"). By booking our services, you agree to be bound by this Agreement in its entirety. If you do not agree with any part of this Agreement, you must refrain from using our services.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

1. Services Offered

1.1 Jump-Start Services

We provide mobile jump-start services for vehicles within London and the surrounding areas. Our service includes a technician traveling to your specified location and performing a jump-start for your vehicle.

1.2 Service Scope

Our jump-start service is strictly limited to assisting with the restarting of your vehicle by providing a boost to the battery. We do not provide emergency roadside assistance, towing, or repairs of any kind. We assess your vehicle's condition, and if a jump-start cannot be performed or additional issues are present (e.g., mechanical faults), we will inform you but are not liable for any repairs beyond the jump-start service.

 

2. Booking and Pricing

2.1 Booking Acceptance

All bookings are subject to acceptance by The Tyre Connect. Once you complete a booking through our website or via WhatsApp, we will send you a confirmation. We reserve the right to cancel bookings due to incorrect information or schedule conflicts.

2.2 Pricing

Our jump-start service is priced at £40, with no hidden fees. You will only be charged the full amount upon a successful jump-start.

2.3 Fair Pay Policy

If your vehicle does not start after our attempt, you will only be charged a small attendance fee to cover our time and travel costs. If your vehicle starts successfully, you are required to pay the full amount.

 

3. Customer Responsibilities

3.1 Accurate Information

Customers must provide accurate contact details and vehicle information at the time of booking. Failure to do so may result in delays or cancellation of the service.

3.2 Availability

Customers are responsible for being present at the agreed location during the service window. If our technician arrives and the customer is not available, the service will be cancelled, and a small attendance fee will apply.

 

4. Service Success Criteria

4.1 Definition of Success

A successful jump-start is defined as any instance where your vehicle starts at least once during our visit. If the vehicle fails to start after multiple attempts, only the attendance charge will apply.

4.2 Failure to Start

If the vehicle fails to start, no additional charges will apply beyond the attendance charge. However, we may advise you on further steps to take for repair or diagnosis, but this is not part of our service.

 

5. Liability and Warranty

5.1 Service Limitations

The Tyre Connect is not responsible for any underlying mechanical issues that prevent the vehicle from starting. We offer no warranty or guarantee beyond the immediate jump-start attempt.

5.2 No Repair Coverage

We do not cover any repairs, parts replacement, or other vehicle issues that extend beyond the battery jump-start. It is your responsibility to consult with a qualified mechanic for further repairs.

5.3 Indemnity

You agree to indemnify, defend, and hold harmless The Tyre Connect from any claims arising from the use of our service. We are not responsible for any damages or losses to your vehicle following a successful or failed jump-start.

 

6. Refunds

6.1 Unsuccessful Service

If the service is unsuccessful (i.e., your vehicle does not start), only the attendance fee will be charged. No additional fees will apply.

6.2 Successful Service

Once the service is successful, no refunds will be provided after the payment is made.

 

7. Customer Communications

7.1 Communication Channels

We offer communication via email, phone, and WhatsApp. For any questions or concerns, you can reach us at our provided contact details. We strive to respond to all inquiries promptly.

7.2 Booking Confirmation

Upon completing your booking, you will receive a confirmation email or WhatsApp message. This message will include details of your booking and any relevant instructions for the service.

 

8. Copyright and Intellectual Property

8.1 Content Ownership

All content created by or for The Tyre Connect on this website—including but not limited to text, original images, graphics, and materials—is the exclusive property of The Tyre Connect. This content is protected by applicable intellectual property laws and may not be reproduced, distributed, or otherwise used without the express written consent of The Tyre Connect.

8.2 Third-Party Content

The Tyre Connect website may feature content, logos, or images owned by third parties. Such third-party content is used with permission where required or is utilized for identification and informational purposes in accordance with fair dealing principles under UK law. The Tyre Connect does not claim ownership of this third-party content and fully acknowledges the intellectual property rights of the respective owners.

8.3 Copyright Infringement and Content Removal

The Tyre Connect respects the intellectual property rights of others and expects the same from users of our website. If you believe that your copyright or other intellectual property rights have been infringed upon by content on The Tyre Connect website, please contact us directly at info@thetyreconnect.co.uk.

To submit a claim of copyright infringement, please provide the following information:

  • A description of the copyrighted work or other intellectual property that you claim has been infringed.

  • A description of where the allegedly infringing material is located on The Tyre Connect website.

  • A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the legal owner of the intellectual property in question or are authorized to act on behalf of the owner.

  • Your contact information, including your full name, mailing address, telephone number, and email address.

Upon receipt of a valid notice of infringement, The Tyre Connect will review and take appropriate action, including the removal of the infringing material from our website if necessary.

 

9. Force Majeure

9.1 Service Disruption

The Tyre Connect shall not be liable for delays or failures in service due to circumstances beyond our control, including but not limited to acts of God, severe weather, traffic delays, or other unforeseen incidents.

 

10. Amendments

10.1 Changes to Terms

The Tyre Connect reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review these terms periodically.